September going out with a bang!

September going out with a bang!

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As part of our commitment to continuous improvement and ensuring our users have the best possible experience with UChat, we’re excited to dive deep into the latest features, updates, and guides we've rolled out. Here's a more detailed look at what we've been up to over the past week

πŸŽ₯ A Glimpse into UChat's Video Guides

"Where's That Flow?" Demystified

Navigating through multiple flows and actions can sometimes be daunting. Our new "Check in use" feature is designed to make your life simpler. Instead of manually hunting down where specific events, personas, or sequences are located, you can now:

  • Get an overview of your flow usage.

  • Pinpoint specific actions without getting lost.

  • Enhance productivity by reducing the time spent searching.

Want to experience this firsthand? Our new video provides a hands-on tutorial

Become a Pro at Managing Template Installation

The voice of our community is vital to us. We've heard the requests for a clearer way to manage installation flows. This video tutorial breaks down:

  • The importance of managing flows effectively.

  • A step-by-step walk-through for seamless installation flow management.

  • Tips and tricks to get the most out of the flow overview section.

Have a look!

Fallback Flows: The Unsung Hero of AI

As magical as Artificial Intelligence is, there are moments it might not catch every intent. This is where our fallback flow steps in. This feature ensures:

  • Enhanced user experience by reducing missed interactions.

  • Improved accuracy by capturing any overlooked parameters.

  • A foolproof system to ensure smooth conversations, even when AI misses the mark.

Learn all about it right here

πŸ“š Documentation Upgrades

Miscellaneous Actions: The Ultimate Guide

Every tool in UChat, no matter how big or small, is essential. We've revamped our Miscellaneous Actions documentation. This way you have the best possible reference when checking in on these actions.

You can find out all about them here

UChat Bot Templates: What's New?

The dynamic world of UChat Bot Templates has seen numerous upgrades over the past year. So to keep up with those innovations we needed to revamp this section entirely to include all the new options at your disposal.

You can find out about them all in this guide right here

🌟 Latest and Greatest: UChat Updates

Streamlined Live Chat Views

For agents seeking a clutter-free workspace, our newest chat setting is a game-changer. This feature:

  • Boosts agent productivity by focusing only on assigned conversations.

  • Enhances response time by reducing unnecessary distractions.

  • Ensures clients get quicker and more personalized attention.

Partner-Centric Customizations

At UChat, we understand the unique needs of our partners. Our new feature allows partners to tailor their interface by hiding specific bot functionalities from pricing plans.

This offers:

  • More flexibility when integrating with billing software like Stripe.

  • A streamlined user experience tailored to a specific clientele.

  • Enhanced autonomy for partners to design their pricing strategy.

Expanding API Capabilities

We've added two powerful endpoints to our API suite:

  • List Flow Segment: this allows you to fetch all the segments created in the bot user overview and map them accordingly

  • Broadcast by Segment: Personalization is king, and with this feature, you can send tailored messages to bot users based on their specific segment, enhancing user engagement

At UChat, innovation never sleeps. We're constantly striving to offer tools, guides, and features that cater to your needs, ensuring a seamless chatbot experience. Stay tuned for more updates, and as always, we're here to support you every step of the way.

See you next week :)

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