The UChat journey is always evolving, and with each update, we strive to push the boundaries of what's possible. This week, we're offering a detailed look into our latest features. Let's get into the nitty-gritty, shall we?
Unveiling Video Tutorials 🎥
Automating Order Status Updates
E-commerce is as much about products as it is about seamless customer communication. Our new integration lets businesses automate order status notifications. By bridging this communication gap, businesses can enhance customer trust and satisfaction. Dive into the mechanics with this detailed tutorial
Airchatty’s Seamless Appointments
Modern users demand efficiency. With the auto-fill feature, users won't spend ages filling out appointment forms. Instead, with most data pre-filled, they swiftly secure their spot, enhancing user satisfaction and conversion rates. Check out this step-by-step guide to see it in action.
Product Updates in Focus 🛠️
1. Customized Pricing Plans
Every business is unique, and so should its pricing plans. UChat now offers the flexibility to design plans with features that truly resonate with your business needs. It's all about crafting an experience that suits both your pocket and purpose.
2. Live Chat’s Enhanced Interface
The live chat's new design isn't just aesthetic; it's functional. By allowing essential custom fields to be viewed directly, we've cut down unnecessary clicks and improved user experience. Everything you need, right at your fingertips.
Everything you need, right at your fingertips.
3. Bot User API Integration
Data is the fuel of personalization. With the Bot User API, businesses can easily harness user data to enrich conversations, create more meaningful touchpoints, and drive engagement like never before
4. Precision Broadcasting with Tags
Generic messaging is old school. Our new API endpoint allows businesses to sculpt messages tailored to specific user segments. This ensures more relevance and, consequently, more engagement
5. Tightened Agent Access
User feedback is our guiding star. Addressing concerns over agent access, we’ve revised permissions, ensuring confidential information remains just that - confidential. So when adjusting the agents visibility it will now also hide the option to show the boards
6. Swift Navigation on Boards
No more endlessly scrolling through boards. Our enhanced search feature cuts down the noise, directing you to the exact user details you need, and making management a breeze.
7. Introducing The Rate Limiter
Efficiency doesn’t mean rushing. With the Rate limit, businesses can control the frequency of actions, maintaining a steady and smooth workflow.
consider this action as a condition check, if too many attempts, then it will skip the following actions, if allowed, it will continue as normal.
This can be used for a bunch of use cases like:
Notification attempts per time interval
retries on external requests
limit the number of users going through a certain section of a flow
Parting Thoughts 📌
At UChat, innovation is a constant. By merging advanced tech with user-friendly interfaces, we aim to create a platform where businesses and customers converse with ease and joy. Your feedback shapes our path, so keep it coming.
Until our next update, keep on being amazing!