Well hello there! This week our summary is a little bit overdue but we had some good reason for it.... I promise
Behind the scenes we are working on so many content for you I totally forgot to bring you past weeks updates 😅
But to keep you in the loop what has been done by our team let's get you up to speed real fast!
Tutorials
So past week we had some amazing tutorials both big and small. The smaller ones were focused explaining some existing features like notifications (I will get to those is a sec) and the others were primarily focused on WhatsApp actually as we had some updates and requested tutorial.
Let's take a look at them
Conversation mode
A recently new added feature inside the workspace settings to allow for more control of live chat agents performance tracking like determining user sessions, agent office hours. This will result in better tracking of the agent's analytics and here is how it works
Telegram notifications
If you have a Telegram chatbot or connected a channel inside of omnichannel then you are able to send notifications through the natively supported action inside our flow builder. This is useful if you want to receive realtime updates about anything happening inside your chatbot. It is very easy to set up and requires only a few steps as shown here
WhatsApp notifications
What if you don't want or have any use for Telegram? Well no problem because you can achieve exactly the same thing with WhatsApp. Only a few small steps and the additional bonus you can either send regular messages or use a message template notification instead.
Here is how to set it up
Creating WhatsApp links with your own preferred text
A lot of users do not like the native ref url option where we add the /start to the pre-filled text when a user is redirected to WhatsApp. Although for now we cannot solve it natively since it is something we use to trigger a connected flow, there is a really easy way to do so by creating your own links and preferred text to display. It very easy for anyone to set up so if you want to learn how watch the following video to see just how easy it can be.
That is pretty easy right?
Just in case you watch the video here and missed the video description here is how it works:
Base url to use: Base url to use: https://wa.me/phone_number?text=[text here]
Now if you need multiple words you can use any of the below special characters inside you text section:
Space → %20
Question Mark (?) → %3F
Ampersand (&) → %26
Plus Sign (+) → %2B
Slash (/) → %2F
Percent Sign (%) → %25
Exclamation Point (!) → %21
Comma (,) → %2C
Colon (:) → %3A
Single Quote/Apostrophe (') → %27
so if we take an example of a link where we want to pre-fill: claim black friday deal
And if we assume phone number will be: +1362744839229
then the link will look as follow:
https://wa.me/1362744839229?text=black%20friday%20deal (not an official link so don't press it)
Pretty easy right?
And once a user presses such a link the pre-filled text will be saved as the last text input from the user. And from this you can check its content with a condition and direct the user to the correct flow accordingly.
WhatsApp flows just got so much better!
If you are a WhatsApp user but did not use WhatsApp flows yet then you are missing out!
It provides a really smooth user interaction when wanting to let them sign up, make appointments and much more.
On top of that we brought an update that allows users to skip filling in the same information if the chatbot has it already saved. It will pre-fill it for the user to only check if it is correct and from there only having to press the submit button only.
Here is how that works
Now tell me this is not a great update and huge timesaver right?
Let's see what else did we record for you last week.... AH Yes of course!
Creating your own OTP system inside of WhatsApp
With the recent new message template type called authentication it is easier then ever to confirm phone numbers, accounts by sending an OTP message template. with a little setup inside your chatbot you can create your own verification system.
Interested? Well here is how you set it up!
Pretty handy to use if you are a big fan of using the WhatsApp channel instead of those pesky sms 😜
Reacting to reactions
Yes you read that right haha. We added 3 new triggers to the automation section called reactions. These triggers are available for Facebook Messenger, Instagram and WhatsApp.
In short whenever a user is reacting (adding emoji) to a chat message it will allow you to capture not only the emoji used but also the message they did so on. This allows for more personalized follow ups which will help you in providing a better user experience.
Check it out
Ok so quite a few videos this week but what about updates?
well we got a few to share as well 😁
What's new
New mini apps api added
We have added two new endpoints:
- list all installed mini apps on a workspace. this will list all mini apps installed in the workspace allowing you more insights and control
- Update api key of mini app. This will enable you to remotely install the proper API key of choice to ensure the mini app is working correctly.
A really useful update when you are using more advanced setups and install templates and such remotely and wanting to make sure everything is working correctly.
Add trial days when creating workspace by API
We have added a new parameter where you can directly set the number of trial days you want to enable for users when
new workspaces are created. A very useful update for partners if you want to set different trial days per client to provide you with more flexibility.
WhatsApp, Facebook, Instagram reaction triggers
As shown in the video section this allows for more control and personalization based on the emojis used.
An example could be the chatbot sent a message and the user is reacting with an angry emoji. You can then analyze both the message and the emoji, apologize to the user or send a notification to an admin that a user just submitted an angry emoji.
It gives more control and insights as to what is happening inside your chatbots which is great if you ask me!
New keyword type added
Similar to emoji reactions on messages we also added support if a user just submits a thumbs up as a general reply. You can find this handy feature inside of the keyword section under automations:
Tried it a few times myself then letting AI come up with a funny and witty reply to make the conversation more interesting 😁
What's new section supports Markup
For our partners we now support to use Markup when editing the What's new section for the dashboard overview of their client workspaces
Let me show you where to do that:
As you can see you can add markdown on the left side and the right side will show you how it will look like.
Pretty cool right?
If you want to have a bit more formatting control then this update is definitely a good option for you
What about that huh
Well it is about that time to mention I have run out of stuff to talk about haha. But we are already planning and working on many other content and updates so adding it all to my list to share with you at the end of this week.
Wishing you a productive week ahead and talk soon!
