UChat vs Manychat
UChat and ManyChat are both chatbot platforms that can be used to create chatbots on multiple channels, without using any code. But which platform should you use...
(Written by Irteza)
Let’s be honest! Great customer support is vital for every business and It’s about providing value to your customers. It makes things easier for your team to track and coordinate, leaving everyone feeling good, a solid support system is must to have.
Live Chat Basics
UChat doesn’t just help you build chatbot automations; it also enables you to engage with your subscribers directly through a live chat inbox. You can chat directly with your customers in real time. UChat lets you handle live chat seamlessly across all your channels.
Accessing Live Chat
Through the Main Dashboard Overview
You can access Live Chat from the main dashboard, at the very top you have a Live Chat tab.Over there you will find all your chatbot channels. Pick one, and you’ll see all your subscribers chats
Through a Chatbot Channel
If you are already in a specific chatbot channel. Just click the Live Chat option, and you’ll see all your subscribers chat.
Live Chat Sections Overview
Let me break down live chat sections for you!
Chat bot Subscriber List
It’s like your customer contact book. Easily search for users, check their profiles, and keep all your conversations neatly organised in one place.
Conversation Area
Chat, manage, and keep things neat. You can even hide bot messages or mark chats as "done".
Agent Reply Area
This is where you write your responses. Add some personality with emojis or use pre-made replies to save time.
Just switch between Reply Mode (what the customer sees) and Note Mode(for your team only).
Subscriber Profile
You will get all user information from here! Add notes, apply tags, or update user details
Levelling Up Live Chat
Alright, live chat is amazing but why settle for just that? UChat takes Live chat to the next level with these awesome features:
1. Shortcuts
Imagine typing out the same thing over and over again.That’s where shortcuts come in!
Pre-write responses to common queries (like “How do I reset my password?”), and with just a quick slash and a keyword (\Help), you can send your reply!
This way you can save agents hours weekly on replying to the exact same questions. If you like to explore this more then we have extensive documentation for you to read.
2. AI Assistant
Now if you did not notice yet we have an AI assistant as well. It’s like a virtual teammate, analysing the conversion history and context to suggest the best responses.
This will save your time with less time hunting for the replies but more time to connect with your customers and it also makes sure that your brand voice stays consistent!
How to use it?
Click the Agent Assist icon (that looks like a headset) and ask for suggestions.
Want to know the exact steps? you can view it here.
3. Ticket System
To be honest, some conversations need a bit more attention, and that’s where the ticketing system is most useful! You can create your own tickets and assign them to your agents seamlessly.
Urgent tasks can be dealt with urgently! Set priority levels to tackle the most urgent issues first, while keeping lower-priority ones organized for later.
And you can also add comments to your tickets! Whether you’re making a request, adding a description, or discussing details with others, The comments will help to deal with the ticket more effectively!
You can go to livechat and in the Subscriber Profile section you will see a tickets icon! Where you can create the tickets
It will ask you to fill in the required fields you’ve set up for the template and automatically add the item to the list.
To learn about the full potential of our ticket feature be sure to check it out here
UChat's Live Chat, shortcuts, AI assistant, and ticketing system are not just optional tools, they are essential for customer support experience. With these tools you’ll empower your team to provide outstanding service and keep your customers informed and satisfied.
To learn everything there is to know about tickets you can view our documentation.
Conclusion
That’s it! Creating an amazing customer support system doesn't have to be difficult. With UChat live chat, shortcuts, AI assistant and ticket system, You got all the tools you need to keep your customers happy and your team running smoothly!
