UChat's Exciting Updates of 14-20 August! 🎉

Hello there 👋

August is turning out to be quite the month for us, and we're thrilled to share some of the latest and greatest updates from the UChat universe. So, grab a cup of coffee ☕, sit back, and let's dive right in!

A Fresh Take on Partner Add-ons Documentation 📚

What's New?

We've given our Partner Add-ons Documentation a complete makeover. This isn't just a simple touch-up; we've delved deep to ensure that our partners have a comprehensive guide at their fingertips.

Why It Matters:

Branding is everything! In today's digital age, having a platform that seamlessly aligns with your brand's identity can make all the difference. Our revamped guide ensures that our partners can tailor UChat to their unique branding needs, ensuring a cohesive and professional look.

Explore the new guide in detail 🛠️

Crafting Emails That Stand Out 💌

Emails are more than just text; they're a representation of your brand's voice. Recognizing this, we've rolled out a detailed guide on creating visually appealing email templates.

Why It Matters

In the vast sea of emails that flood our inboxes daily, only the truly captivating ones grab our attention. Our guide is designed to help you craft emails that not only look good but also resonate with your audience.

Dive into the art of email crafting

Introducing: The Live Chat Supervisor Role 🔍

We've added a brand-new role to our permissions list: The Live Chat Supervisor. Think of it as the Live Chat Agent's big sibling, with a few extra superpowers.

Why It Matters:

Collaboration is the key to a successful team. With the Live Chat Supervisor role, teams can now have a bird's eye view of all conversations, access analytics, and even reassign agents when necessary. It's all about ensuring that the customer experience remains top-notch!

Webchat Button Targeting: More Power to You! 🌐

We've introduced a nifty feature for buttons that target external links. Now, you have three distinct options when setting the open status to native.

Why It Matters:

User experience is paramount. Whether you want to keep users engaged in a chat window or redirect them to another tab, the choice is yours. This feature ensures that you have the flexibility to guide your users' journey the way you envision.

Join the UChat Family! 👥

We're expanding! UChat is on the hunt for passionate support agents who can help us take our customer service to the next level.

Why It Matters:

At UChat, we believe in providing unparalleled support to our users. By expanding our team, we aim to ensure that every query, big or small, is addressed promptly and efficiently.

Think you've got what it takes? Apply now!

Wrapping Up:

August has been a whirlwind of updates, and we're just getting started! Stay tuned for more exciting developments as we continue to enhance the UChat experience. Your feedback fuels our progress, so don't hesitate to reach out and share your thoughts.

Cheers to more innovations and a fantastic UChat journey ahead! 🎉