So we have a lot to cover this week. From many, many videos to updates and new documentation that has been added and even a new blog article so not waste your time let's get you up to speed!
This week we added a total of 10 videos going over various features on the platform, making sure you get the most out of them. let's take a quick look
Recently we brought quite a few updates to our WhatsApp channel and to make sure you are up to date with each one Matthew recorded a great summary overview for you.
So if you are into WhatsApp and the possibilities definitely take a look
Petty cool right?
As WhatsApp continues to provide more and more features which will be available globally we will be sure to bring them in asap for you to optimize the experience of your users inside of your chatbots.
Setting up UTM & Affiliate tracking for partners
Recently we released a html script addon that allows you to do all kinds of amazing things. An example is to add UTM but also affiliate tracking to drive more revenue for you down the line. But we also understand this can come over as something very developer like to set up and become overwhelming real fast.
That is why Matthew recorded a step by step process on how you can set this up for your own partner account. It really is a perfect guide if you want to get into things such as this so have a look
When we receive tickets the most common topic is about chatbots not working. From those tickets the majority often the issue can be found by basic troubleshooting from your end without needing to wait on support to do the same.
To help you go through the basic steps we recorded a video for you that could allow you to troubleshoot your own chatbots much faster going forward.
Now this sounds more ominous that intended I promise 😁
But this is a new feature that we recently introduced for the SMS channel. It will help you keep compliant with privacy regulations by ensuring the chatbot cannot send out any messages by chance to users who opted out or you disqualified as a lead.
here is how it works
Pretty great feature if you ask me to have the reassurance that you won't be sending out messages to people by mistake.
So what's next?
We have have recorded a few videos that will also go directly into our documentation and our tooltips to display directly inside the platform to clarify certain sections.
For example....
As we have a few providers for you to choose from it is important to know where you can find them inside the workspace as well as the step by step walkthrough in our documentation.
This video does just that
Basically the same we did for the SMS providers as we have added quite the few this last year for you to choose from so have a look
Recently a few things changed when connecting to Google Sheets and you need to be aware of this in order to ensure your chatbot is able to keep reading those Google Sheets properly.
So to help with that we recorded this video for you
Not many users know this but UChat provides much more than just reply to pm messages of the page. We have added what is called the Facebook API inside the flow builder for you to level up the feature set of what you can achieve with your chatbots for your Facebook page.
Think of things like creating Facebook posts, getting leadform signups and automate follow ups.
Let's go over the available options and where to find them
Now tell me this isn't the coolest thing ever! I have personally used it to create a social media content machine to automatically post for me on my main Facebook page.
So many options to explore so have fun doing it 🤩
Similar to the Facebook API we also have the same for Instagram. Although less options are available it is still an amazing way to level up your chatbots for this channel as well so have a look
Omnichannel is just great as you can create just one chatbot to manage various channels at the same time. However there were some doubts on how to create it and how to set it up. Especially when to use what feature for which channel as not all are supported for every one.
This video should explain it for you so in case of any doubts check it here
Ok just a sec as I got finger cramp from writing about all of these amazing videos...... just a sec more
.... ok I'm good now!
Phew ok guys hope you enjoyed this weeks update..... oh wait I'm only done with the videos?
Got so much more to share still 😅
Let's get going!
So updates hmm let's see where did I leave those.... Ah!
here goes!
As there are some channels which have a limited expiry time for retaining media files we added a new action that whenever you want to save a media file you receive from users you can save it directly to your S3 Storage
This ensures you do not have to worry about losing any important files like invoices, medical information that is sent as file through the chatbot.
Previously you could only edit flow screens while they were not published yet. We realized this might be a bit frustrating when needing to make changes so we now enabled editing of the screens even when they are published
This way you won't have to go back and forth in your business manager to make the adjustments needed and can do it straight from UChat.
Upon request of users we also added a new trigger to be fired for Instagram ads.
Soon as a user clicks from an Instagram ad this trigger will fire making sure you get all the info reference from the ad they came from and you can follow up accordingly
Inside the bot user API action inside the flow builder you are able to fetch the conversation history of the user. We have added a new section where you can determine how many hours worth of history you want to fetch.
This gives you more flexibility on the length of history you want to save and export.
We have made X AI (also known as Grok by Elon Musk) part of the native integrations of AI solutions inside of UChat.
I did some initial testing and the results for conversational based replies were pretty good. Looking forward to experiment some more this coming few weeks to see how it performs in various use cases.
We also been working on expanding our documentation so you will always have a place to check in on features and possible troubleshooting solutions.
this week we managed to update and create the following:
A feature used for analytics but also important to understand how it works properly so we recently updated and expanded on this topic which you can read here
We have made updates here to add sections like error log explanation but also we have built an extensive knowledgebase of registered errors, what they mean and recommendation how to possibly prevent or resolve them.
You can find it all here
In order for partners to set up more advanced automations we have created documentation on the partner API to shed more clarity on what it does and how to use it.
We have a partner addon to whitelist certain ip addresses to limit the access to access the platform. For example if you only want your employees to log in from the office location this is a perfect way of doing so. We documented this for you to ensure you know how to use it.
We also published a new blog regarding WhatsApp flows. How they can help you improve your customer experience and add additional features to your WhatsApp chatbots.
Read all about it here
Were we able to wow you again this week with all the content we worked on? Anything else you would like to see next?
Let us know in our community group so we can plan it internally and together we can make UChat the platform you deserve!
Have a great weekend and see you next week 🙌
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